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Digible is a privately held digital marketing solutions company founded in 2017, serving the multifamily housing industry with a suite of digital services and a proprietary predictive analytics platform called Fiona.
The Client Services Manager will lead and develop a high-performing team of 6-8 client service professionals, driving operational excellence and ensuring best-in-class client experiences. This role bridges client relationships with internal operations, requiring both hands-on management and strategic thinking.
Key responsibilities include:
- Leading, coaching, and developing a team of account managers focused on enterprise and strategic accounts
- Fostering accountability and continuous improvement through mentorship, regular 1:1s, and meaningful feedback
- Overseeing team operations and managing to key performance metrics (retention ≥96%, escalation resolution <10 hours, response time SLA <5 hours, team engagement >7)
- Partnering cross-functionally to align account strategies and deliver performance excellence
- Leading quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation
- Developing and implementing scalable workflows and playbooks to enhance efficiency and ensure consistent client experience
- Building and maintaining trusted relationships with corporate client contacts, managing strategic communication, escalations, and account-wide initiatives
Required qualifications:
- 6+ years in customer-facing roles
- 2+ years of digital agency experience
- 1-3 years leading high-performing teams
- Superb communication skills, ability to learn quickly, growth mindset, and values-driven personality
- Multifamily/Senior Living/Student Housing experience is a strong plus
Digible values humility, authenticity, focus, happiness, and curiosity. The company emphasizes collaborative, transparent culture and encourages diverse backgrounds.
