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BillionToOne is a publicly traded genomics company transforming healthcare through precision diagnostics in prenatal and cancer care. This Client Services Associate I role is the frontline customer interface for the Oncology division, supporting physicians, clinics, patients, and clinical staff.
You will manage all customer communications across phone, email, and web channels, handling inquiries about test technology, products, services, results status, billing, and insurance coverage. Key responsibilities include resolving customer issues with professionalism and care, maintaining precise documentation of all interactions, collaborating with the laboratory to ensure accurate client information and timely result delivery, contacting physicians for missing test order information, entering and qualifying customer data into CRM and LIMS systems, identifying process issues and trends to develop best practices, and participating in cross-functional projects to build a world-class customer service organization.
The role requires 1+ years of client-facing experience and a 4-year college degree (or equivalent). You should have advanced organizational skills, ability to handle multiple assignments simultaneously, outstanding verbal and written communication skills, and the capacity to work in a fast-paced environment. Experience with CRM tools (Salesforce, Zendesk) is a plus. Spanish fluency and prior diagnostic laboratory customer service experience are nice-to-haves.
This is a full-time, onsite position reporting to the Client Services Manager, Monday–Friday, 8:30 AM–5:00 PM PT. BillionToOne offers comprehensive benefits including 100% employee medical premiums on select plans, 16 weeks paid family bonding leave, fertility benefits, 4% 401(k) match, and increasing PTO with tenure.
