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Alumni Ventures is a venture capital platform with $1.4B+ in assets raised and investments in 1,600+ companies. The company operates a network of 850,000+ members and 40+ dedicated investors, connecting accredited individuals to high-quality venture deals through alumni-driven communities and diversified co-investment strategies. With offices across Boston, New York, Chicago, Menlo Park, Manchester NH, London, and Tokyo, Alumni Ventures is rapidly expanding and committed to developing the next generation of VC professionals.
As a Client Services Associate, you will serve as a vital point of contact for prospective and existing investors, supporting their journey from initial interest through investment and ongoing engagement. This role sits at the intersection of customer success, relationship management, investor communications, and financial services operations.
Key responsibilities include: responding to investor inquiries via email, phone, webinars, and events; providing timely and accurate support using internal playbooks and approved resources; helping individuals navigate Alumni Ventures' offerings and processes; building strong relationships with investors, community members, and internal stakeholders; delivering high-touch customer experience across the investor lifecycle; supporting investor onboarding and engagement efforts; collaborating with Managing Partners and Community Managers on fundraising initiatives, fund operations, club programs, and syndication activities; and assisting with virtual events and investor meetings.
This role offers hands-on exposure to venture capital, startup investing, investor relations, and fund operations. You'll work in a collaborative, fast-paced environment with direct mentorship from senior leadership. While prior venture capital experience is not required, successful candidates are typically interested in investing, entrepreneurship, startups, financial markets, or business strategy. The company operates a 5-day-a-week in-office culture emphasizing collaboration, mentorship, and shared momentum.
