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Crafty is a food and beverage services platform that helps companies deliver modern, comprehensive F&B programs to employees across distributed workforces. The company operates a hybrid model combining vertically integrated distribution centers with third-party fulfillment, now serving over 25 markets globally.
As a Client Operations Specialist based in New York City, you will be the primary point of contact for a defined portfolio of clients, ensuring their food and beverage programs run smoothly and exceed expectations. You'll engage directly with clients to understand their needs, troubleshoot issues, and drive continuous improvement in service delivery.
Key responsibilities include:
- Managing day-to-day operations and client relationships for assigned accounts
- Proactively anticipating and responding to client needs and preferences
- Ensuring operational quality, client satisfaction, retention, and profitability
- Building strong relationships through active listening, empathy, and constructive communication
- Implementing feedback and driving continuous service improvements
- Collaborating with internal teams (supply chain, field operations, sales) to deliver exceptional experiences
- Going above and beyond to create memorable client interactions
You should be client-obsessed with a genuine desire to understand complex client needs. Strong communication skills, patience, eagerness to learn, and a proactive service mindset are essential. This is a salaried, hybrid role based out of the NYC office with exposure to a fast-paced, dynamic team environment.
