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Crafty is a workplace food and beverage platform founded in 2015 that helps companies enhance their employee experience through centralized management of F&B programs. The company serves 300+ offices and 300,000+ employees monthly, working with major brands like DraftKings, Robinhood, and Zillow.
The Client Operations Manager I role is based in Crafty's New York City office and serves as the primary point of contact for a defined portfolio of clients in the NYC market. This hybrid position focuses on delivering exceptional client experiences and ensuring food and beverage programs run smoothly according to client expectations.
Key responsibilities include:
- Managing direct client relationships and serving as the main point of contact for assigned accounts
- Ensuring operational quality and client satisfaction across the NYC market
- Proactively anticipating and responding to client needs and preferences
- Identifying opportunities to surprise and delight clients with personalized service
- Communicating effectively with clients and internal teams
- Driving client retention and identifying growth opportunities within existing accounts
- Gathering and acting on client feedback to continuously improve service delivery
The role requires a client-obsessed mindset with strong communication skills, patience, and eagerness to learn. Success is measured on operational quality, client happiness, client retention, and client growth. This is a salaried position supporting multiple clients across the New York market with a hybrid work arrangement.
