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Coda is a global commerce platform connecting people, digital products, and payments through monetization and distribution solutions. The company operates across 23 locations with 600+ employees from 57 nationalities, headquartered in Singapore with offices including Bristol, Amsterdam, Dubai, Shanghai, and Eindhoven.
You will join the Giftcloud team as Client Operations Executive, supporting both clients and internal teams in the setup and delivery of the Giftcloud service. Giftcloud is a trusted storefront providing secure access to game top-ups, digital credits, vouchers, gift cards, and prepaid products across 70+ markets.
Key responsibilities include:
- Supporting the Account team to manage and deliver the Giftcloud service
- Setting up and editing client campaigns, obtaining approvals from gift providers, and providing feedback to optimize user experience
- Creating and processing orders for clients, including handling large data volumes
- Managing client communications via email, phone, and occasional face-to-face meetings
- Supporting the customer care team with escalations and refunds while maintaining best-practice customer service standards
- Implementing and advising on new customer care processes based on client and customer feedback
- Onboarding new content and auditing existing content for accuracy and customer experience
- Liaising with gift card providers via email
- Preparing reports, client presentations, process flows, and guides using Google Slides, Sheets, and Excel
- Performing general administration across Giftcloud platforms
- Meeting agreed performance objectives and supporting ad-hoc company projects
Requirements:
- Excellent verbal and written communication skills
- Highly organized with exceptional attention to detail
- Ability to manipulate raw data for analysis and campaign delivery
- Proficient in MS Office and Google Docs
- Ability to work accurately and meet deadlines in a fast-paced environment
- Determined problem-solver with ability to overcome obstacles
- Remains calm under pressure with positive influence
- Professional, confident, self-motivated, and enthusiastic
- Strong problem-solving skills
- Team player with proactive and professional attitude
- Desire for continuous personal improvement
