SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Connecteam is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The company provides an intuitive app that consolidates daily operations and team communication—from hiring and scheduling to training, tasks, and coordination—for frontline workers across stores and sites.
As Client Onboarding Manager, you will guide new customers acquired through partnerships through the implementation of Connecteam, from initial handoff through successful payroll launch. This is a hands-on, customer-facing role that combines project management, system configuration, payroll-process expertise, customer training, and cross-functional coordination.
You will own the customer onboarding process by managing a book of partnership-sourced customers from internal handoff through go-live and initial payroll stabilization. You'll build implementation plans around the customer's first clock-in date, payroll schedule, and go-live timeline. Key responsibilities include leading kickoff meetings, setup, training, and payroll configuration; conducting discovery and translating business requirements into practical Connecteam setups; configuring integrations and account settings; delivering training to clients and managers on the platform and payroll workflows; and troubleshooting issues while escalating payroll-impacting risks with clear documentation.
You will work closely with customers, partner Implementation Managers, and internal Connecteam teams (Sales, Support, Product, Integrations, and leadership) to ensure employee data, time tracking, PTO, payroll rules, and payroll system integrations are configured and validated correctly. The primary goal is delivering a smooth onboarding experience while ensuring employees are paid accurately and on time. Depending on account size and complexity, you may support customers through the first one to three payroll cycles.
Success requires strong project management skills, excellent communication and training abilities, tech-savviness, and the interpersonal acumen to navigate complex dynamics across multiple internal and external teams while maintaining trust.
