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Salary: USD 95,000 - 105,000 / annual
Twin Health is seeking a Client Growth & Success Operations Associate to support the AVP of Client Success - Health Plans in operationalizing a large, strategic health plan partnership spanning multiple lines of business and a growing portfolio of employer groups.
You will own the operational backbone of this partnership, managing accurate data, recurring reporting, renewal and lifecycle tracking, and cross-functional follow-through. Your core responsibilities include:
**Strategic Health Plan Operations**: Support the operational management of a complex health plan partnership across multiple lines of business and employer groups. Partner closely with the Client Growth & Success team to ensure consistent execution across the portfolio. Manage recurring operational processes, calendars, trackers, and documentation to meet key deadlines and partnership requirements. Maintain accurate employer and program-level information including program selections, renewal status, effective dates, and key contacts. Prepare and distribute recurring communications related to employer and program activity. Proactively identify missing information, upcoming deadlines, process gaps, and outstanding actions, driving follow-through to resolution. Support ad hoc operational needs and strategic initiatives. Maintain a clear source of truth across Salesforce and internal tracking tools, resolving inconsistencies proactively.
**Reporting Coordination**: Coordinate recurring reporting processes across health plan lines of business. Partner with Analytics and Reporting teams to ensure required reports are produced accurately and on schedule. Review reports and supporting data for completeness and accuracy before distribution, escalating discrepancies as needed. Coordinate ad hoc reporting and data requests in support of the health plan partnership and employer portfolio.
**Renewal & Lifecycle Operations**: Coordinate the annual renewal and program selection process for employer groups contracted through the health plan channel. Process and maintain accurate records of renewals, program selections, effective dates, and changes across internal systems. Track cross-functional actions associated with renewals, program additions, changes, and terminations. Maintain visibility into upcoming renewals, outstanding decisions, and lifecycle changes, proactively escalating risks or delays. Design and maintain visibility tools (trackers, dashboards) that surface upcoming renewals, outstanding decisions, and risks to leadership in real time.
**Cross-Functional Coordination & Process Improvement**: Serve as an operational point of coordination between Health Plan and Client Growth & Success teams and cross-functional supporting teams. Drive follow-through on cross-functional action items with clear ownership, timelines, and completion tracking. Document and maintain operating procedures, workflows, templates, and tools supporting consistent execution. Identify opportunities to streamline, standardize, and automate recurring processes. Support preparation for health plan meetings and internal reviews by coordinating data, materials, action items, and follow-up.
Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. The company has raised over $100 million in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and is backed by leading venture firms including ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV.
**Requirements**
- 1–3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related role
- Strong organizational and analytical skills; comfortable managing recurring processes, high volumes of detail, and multiple data sources (spreadsheets, reports, CRM records) simultaneously
- Exceptional attention to detail with demonstrated commitment to accuracy and follow-through
- Clear and professional written and verbal communication skills
- Proactive and resourceful, with ability to identify gaps, anticipate needs, and drive work through completion
- Collaborative and effective at coordinating across multiple teams and stakeholders without direct authority
- Comfortable working independently and prioritizing effectively in a fast-paced, evolving environment
- Experience in healthcare, digital health, health plans, or employee benefits preferred
- Experience with CRM systems such as Salesforce and project management or ticketing tools such as JIRA and Zendesk preferred
- Must be authorized to work for any employer in the U.S.; unable to sponsor or take over sponsorship of employment visa at this time
