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PayJoy is a mission-driven Public Benefit Corporation providing secured credit solutions to underserved customers in emerging markets. The company has served over 18 million customers as of 2025 and operates profitably through point-of-sale financing, card offerings, and advanced machine learning and anti-fraud AI technology.
As Clerk Support Supervisor, you will lead and manage the daily operations of the clerk support team. Your responsibilities include strategizing and monitoring clerk support activities, overseeing staff performance, and providing regular feedback to team members. You will train staff on clerk support procedures and company policies, investigate and resolve customer complaints, and assist in developing and implementing support policies while maintaining comprehensive documentation.
You will generate performance reports analyzing team data to identify trends, issues, and improvement opportunities. A key aspect of the role involves coordinating closely with the Legal & Compliance team to ensure proper execution of customer claims, complaints, and related documentation.
This is a people-management role requiring strong leadership capabilities, customer-focused problem-solving, and the ability to maintain high satisfaction levels under pressure. You will work with CRM tools like Zendesk and data analysis platforms such as Excel, Google Sheets, and Power BI.
Benefits include 100% company-funded private health insurance for employee and immediate family, 20 days vacation, phone finance, home office equipment, wellness perks, $2,000 USD annual co-working travel allowance, $2,000 USD annual professional development budget, and catered lunch.
REQUIREMENTS:
- Bachelor's degree in Business Administration, Communications, or related field
- 2+ years' experience managing customer service or support teams, preferably in sales or financial sector
- Solid knowledge of key performance indicators for customer experience, consumer law, consumer protection and defense codes
- Proficiency with CRM software (Zendesk), Excel, Google Sheets, Power BI, or similar data analysis tools
- Demonstrated ability to lead and motivate teams
- Strong problem-solving skills and customer focus
- Ability to handle difficult situations under pressure with sense of urgency
