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Reserv is a venture-backed insurtech (funded by Bain Capital and Altai Ventures) building AI and automation technology to modernize claims handling. Founded in 2022 by insurtech veterans, the company focuses on automating manual tasks and setting new standards for third-party administrators (TPAs), insurance technology providers, and adjusters.
As Claims Manager for Commercial Auto Excess Casualty, you will lead a team of specialists handling high-severity commercial auto excess casualty claims that may exceed primary policy limits. This is a critical leadership role blending deep casualty expertise, strong people management, and comfort with technology. You will guide a high-performing team in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making.
Key Responsibilities:
Leadership & Team Development:
- Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
- Foster a culture of technical excellence, continuous improvement, and data-driven decision-making
- Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
- Conduct regular file reviews, performance assessments, and quality audits
- Execute on performance management: attract, hire, retain, and provide high-level training
- Foster a positive work environment and encourage professional growth
Operational & Technical Oversight:
- Oversee handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance
- Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery)
- Ensure consistent application of Reserv's structured-data workflows and modern claims platform
- Partner with Product and Engineering teams to refine automation tools and enhance system capabilities
- Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction
- Maintain accuracy and adequacy of all aspects of claim reserving
Strategic & Cross-Functional Collaboration:
- Serve as subject matter expert for MGAs, carriers, brokers, and internal stakeholders
- Collaborate with Product and Engineering to identify opportunities for process improvement and automation
- Maintain high quality standards and compliance with regulatory, internal, and external contractual SLAs
The ideal candidate is growth-oriented, tech-savvy, and genuinely passionate about improving the claims experience. You are a problem-solver who can dive deep into details while maintaining strategic perspective, and you thrive in a remote-first, collaborative environment.
Requirements:
- Deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation
- Proven leadership experience managing claims professionals
- Subject matter expertise in excess casualty claims handling
- Comfort with technology and enthusiasm for leveraging automation and analytics to drive efficiencies
- Strong communication skills and ability to work cross-functionally
- Demonstrated ability to maintain high quality standards and regulatory compliance
