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Reserv is a venture-backed insurtech company (founded 2022, backed by Bain Capital and Altai Ventures) building AI and automation technology to modernize claims processing. The company focuses on automating manual tasks and improving efficiency for TPAs, insurance technology providers, and adjusters.
As Claims Customer Experience Team Lead, you will manage and mentor a team responsible for delivering exceptional customer service throughout the claims process. This is a hands-on leadership role combining people management, process design, and operational excellence.
Key responsibilities include:
- Mentor and coach team members on claims processes and best practices
- Lead hiring, onboarding, and retention efforts for your team
- Create and document new processes to improve support function efficiency
- Align team operations with client and customer expectations
- Collaborate with claims adjusters and leadership to identify process and technology improvements
- Ensure prompt and accurate resolution of claims
- Drive continuous improvement and streamline team workflows
- Maintain high standards for white-glove customer service
You will work in a fast-moving, evolving environment where you help shape how Reserv scales its operations. The role requires strong leadership skills, deep insurance/claims expertise, and a commitment to operational excellence. You'll partner closely with cross-functional teams to gather feedback and implement improvements.
Location: Remote, but candidates must reside in an eligible U.S. state (not CA, AK, HI, or U.S. territories) throughout employment.
