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As a Chargeback Analyst at Justt, you will operate at the intersection of operations and technology, taking ownership of chargeback and dispute investigations while collaborating with Product and Engineering teams to drive continuous improvement. Your responsibilities include handling chargeback and dispute cases end-to-end across multiple payment service providers (PSPs) and card networks, monitoring internal dashboards and tools to ensure system health and proactively identify issues, and performing root cause analysis on failed disputes or process anomalies. You will partner closely with Product and Engineering to resolve edge cases, improve automation logic, and contribute to internal process documentation and best practices. This role is ideal for someone who is curious, analytical, and thrives in a fast-paced, tech-driven environment rather than a traditional back-office setting. You'll gain exposure to fintech operations, payment systems, and cross-functional collaboration while building expertise in dispute resolution and system optimization.
