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Cloudflare is seeking a Center of Excellence Engineer (CEE) to provide technical guidance and support to customers during post-sale onboarding and deployment. Reporting to a Center of Excellence Leader within the GTM organization, you will own the end-to-end technical onboarding experience for assigned customers, guiding them from provisioned accounts to live, value-generating deployments.
Key responsibilities include:
• Customer Onboarding & Deployment Readiness: Lead structured onboarding calls, guide customers through Cloudflare configuration (DNS records, SSL/TLS modes, WAF rules, Zero Trust policies), validate traffic behavior, and troubleshoot common issues such as DNS resolution failures, SSL/TLS certificate errors, caching misconfigurations, and authentication failures.
• Cloudflare Configuration Guidance: Guide customers through configuration steps for DNS, SSL/TLS, CDN, Application Security, Zero Trust/SASE, Network Services, and other Cloudflare products. Help customers understand configuration options, operational best practices, and standard deployment patterns.
• Technical Enablement: Deliver standardized guidance sessions, technical walkthroughs, workshops, bootcamps, and 1:1 engagements covering Cloudflare product-specific best practices, migration procedures, and post-deployment administration. Explain technical concepts clearly to both technical and non-technical stakeholders.
• Documentation & Engagement Hygiene: Produce and maintain clear technical artifacts including call summaries, action item trackers, onboarding plans, runbooks, and handoff materials. Keep internal systems updated and maintain high-quality documentation for continuity.
• Cross-Functional Coordination: Coordinate with Customer Engineering, Support, Product, Engineering, Account, and other internal teams to route complex technical issues, document blockers, and maintain continuity of customer outcomes.
• Operational Improvement: Contribute to reusable templates, procedures, technical guides, internal knowledge articles, automation scripts, AI-assisted workflows, and process improvements that enhance the quality, consistency, and efficiency of customer onboarding.
• Technical Breadth: Build and maintain working knowledge across Cloudflare product foundations including Application Security, CDN, Zero Trust/SASE, and Network Services. Stay current on product releases, internal process updates, and relevant certifications. Leverage AI technology to create innovative tools supporting your work.
You will collaborate with Customer Engineers, Account Executives, Support teams, and other internal teams to ensure no customer falls through the cracks. This is a customer-facing technical role focused on post-sale onboarding, technical advisory, and 1:1 and 1:many technical engagements.
Working Style: You demonstrate customer empathy, explaining technical concepts without jargon and calming frustrated customers. You communicate clearly with structured agendas, concise summaries, and documented next steps. You have a bias for action, progressing onboarding rather than waiting, and know when to escalate appropriately. You are curious, digging into why things work and learning unfamiliar Cloudflare products quickly. You handle ambiguity, incomplete requirements, and changing priorities with resilience. You accept feedback and improve from every engagement. You manage time effectively, juggling a portfolio of onboarding customers and meeting committed timelines.
REQUIREMENTS:
Minimum Qualifications:
• 5–12 years of experience in a customer-facing technical role such as Customer Engineer, Technical Support, Implementation Engineer, Onboarding Engineer, Sales/Systems Engineer, Technical Account Manager, or NOC/SOC analyst, or equivalent hands-on technical experience managing customer deployments.
• Cloudflare product foundations: working knowledge of Application Security, CDN, Zero Trust/SASE, and Network Services.
• Networking fundamentals: understanding of DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.
• Web security basics: familiarity with OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.
• Configuration and integration: hands-on experience with the Cloudflare Dashboard, and comfort with Terraform, API-based configurations, or identity providers such as Okta, Azure AD, and SAML/OIDC integrations.
• Observability: ability to read and interpret Security Events, Logs, cURL outputs, and HAR files; awareness of common causes of 5xx/4xx errors post-onboarding.
• Scripting and APIs: ability to read and debug REST API calls; basic proficiency with Python and Bash.
• Strong written and verbal communication skills. Able to document clearly, summarize concisely, and interact professionally with both technical and non-technical customer contacts.
Strongly Preferred Qualifications:
• Cloudflare Certifications (e.g., Cloudflare Fundamentals, Cloudflare for Teams, or Cloudflare for Developers).
• Prior Cloudflare Experience: Direct experience onboarding or administering Cloudflare in a production environment.
• Automation Mindset: Familiarity with Infrastructure-as-Code (Terraform, Pulumi) or CI/CD pipelines for configuration management.
• AI-Augmented Workflow: Comfort using AI assistants, LLM-based tools, or scripting to accelerate routine onboarding tasks, log analysis, or documentation.
• Familiarity with compliance frameworks such as PCI DSS, HIPAA, SOC 2, or ISO 27001.
• Fluency in English is required.
