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Salary: USD 120,000 - 150,000 / annual
Daymark Health is a value-based oncology company transforming cancer care through a comprehensive, personalized platform combining dedicated care navigation, symptom-focused support, behavioral health, and social resources with evidence-based interventions and hybrid in-person/virtual care delivery.
As Care Team Manager for the Lansing market, you will lead daily clinical operations and build a high-performing team of Registered Nurses, Nurse Practitioners, LICSWs, Health Partners, and administrative staff. You'll manage team members, oversee schedules, develop policies and procedures, and ensure smooth care delivery across virtual, in-person, and at-home settings.
Key responsibilities include:
Clinical Operations Leadership: Lead day-to-day operations including staffing, scheduling, and adherence to clinical standard operating procedures. Build and sustain a cohesive team culture focused on outstanding patient outcomes. Hire, onboard, coach, and develop clinical and administrative staff. Partner with the Market Operations Leader and Medical Director on strategy and market growth.
Data-Driven Execution: Monitor performance using operational and clinical data to identify improvement opportunities. Set clear performance metrics across quality, patient experience, productivity, and efficiency. Foster continuous improvement culture using data to spot trends, solve problems, and measure results.
Care Delivery Oversight: Ensure care delivery across all settings is efficient and high-quality. Implement strategies improving access and quality while optimizing team time. Handle escalated patient issues and drive service recovery.
Partnerships & Collaboration: Serve as trusted partner to Lansing providers and market stakeholders. Work cross-functionally with Enrollment, Clinical Operations, Tech, Marketing, and Growth teams.
Required qualifications: 5+ years healthcare operations, care management, or clinical leadership experience with people management. Strong background in patient care delivery and clinical operations. Experience hiring and developing clinical and administrative staff in fast-paced environments. Deep commitment to exceptional patient care and complex care models. Strong operational acumen in scheduling, staffing, and budget management. Data-driven mindset with ability to monitor outcomes and drive improvement. Excellent interpersonal and communication skills. Comfort with ambiguity and startup environments.
