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Salary: USD 120,000 - 150,000 / annual
Daymark Health is a value-based oncology company transforming cancer care through a comprehensive, personalized platform combining dedicated care navigation, symptom-focused support, behavioral health, and social resources with evidence-based interventions and hybrid in-person/virtual care delivery.
As Care Team Manager for Detroit, you will lead daily clinical operations for a multidisciplinary team including Registered Nurses, Nurse Practitioners, LICSWs, Health Partners, and administrative staff. You'll manage team members, oversee schedules, develop policies and procedures, and ensure high-quality care delivery across virtual, in-person, and at-home settings.
Key responsibilities include:
**Clinical Operations Leadership**: Direct day-to-day operations including staffing, scheduling, and adherence to clinical standard operating procedures. Build and sustain a high-performing team culture focused on patient outcomes. Hire, onboard, coach, and develop clinical and administrative staff. Partner with the Market Operations Leader and Medical Director on strategic initiatives.
**Data-Driven Execution**: Monitor performance using operational and clinical data to identify improvement opportunities. Set clear performance metrics across quality, patient experience, productivity, and efficiency. Foster continuous improvement culture using data to spot trends, solve problems, and measure results.
**Care Delivery Oversight**: Ensure care delivery across virtual, in-person, and at-home settings is efficient and high-quality. Implement strategies that improve access and quality while optimizing Care Team time. Handle escalated patient issues and drive service recovery.
**Partnerships & Market Development**: Serve as trusted partner to Detroit providers and market stakeholders, supporting Daymark's visibility and growth.
**Cross-Functional Collaboration**: Work with Enrollment, Clinical Operations, Tech, Marketing, and Growth teams to align Care Team efforts with organizational goals.
Required qualifications: 5+ years healthcare operations, care management, or clinical leadership experience with prior people management. Strong background in patient care delivery and clinical operations. Experience hiring, onboarding, and developing clinical and administrative staff in fast-paced environments. Deep commitment to exceptional quality of care. Strong operational acumen in scheduling, staffing, and budget management. Data-driven mindset with ability to monitor clinical outcomes and track performance metrics. Excellent interpersonal and communication skills. Comfort with ambiguity and startup environments.
