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Sensor Tower, a leading provider of market intelligence and insights for the mobile app ecosystem, is seeking a Business Technology Support Engineer to join their Lisbon office. This role manages day-to-day IT operations and facilities for a global SaaS organization serving over 2,500 enterprises across tech, retail, entertainment, gaming, CPG, finance, and investment sectors.
You will develop and interpret organizational IT policies, procedures, and security controls aligned with SOC II compliance requirements. Key responsibilities include reviewing and onboarding new vendors, managing IT equipment procurement and asset inventory, maintaining SaaS applications and licensing, and coordinating with technical leaders to ensure systems operate securely.
You'll handle employee provisioning and deprovisioning, train users on IT systems, provide technical support for issues, and drive process improvements across the technology stack. This is a service-oriented role requiring strong problem-solving skills and the ability to work effectively in a modern SaaS environment.
Required skills include proficiency with Mac and Windows operating systems, scripting languages, GSuite, cloud automation, MDM tools, and other SaaS platforms. You should be comfortable with software and hardware installation/configuration, including network equipment and printers. Excellent organizational abilities, attention to detail, and communication skills are essential for collaborating with the business technology team, employees, and other departments.
