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Salary: USD 60,000 - 80,000 / annual
Odyssey partners with state agencies to design, launch, and operate Education Savings Account (ESA) and school choice programs. The company provides technology, program operations, vendor ecosystem management, and family experience services that enable states to distribute education funding directly to families. Operating across 10 states, Odyssey's platform powers programs serving 250,000+ students and manages over $2B in annual education funding.
As Business Services Manager, you will lead operational excellence across Vendor, Verification, and School support workflows. You'll directly manage Support Specialists, developing them through coaching and performance support while ensuring high-quality service delivery across all support channels.
Key responsibilities include owning Vendor, Verification, and School KPIs and SLAs; developing and executing Business Services Operation strategies in partnership with Strategy and Growth teams; leveraging performance data to drive insights and continuous improvements; and ensuring company goals and customer experience standards are consistently met. You'll act as a key liaison between frontline support teams and Support leadership, ensuring clear communication and alignment.
You'll partner closely with Support Managers to enhance processes, workflows, and operational efficiency, monitor program performance, and champion a culture of continuous improvement and accountability. This is a hands-on leadership role balancing people development, risk management, and process improvement in a fast-paced, mission-driven environment focused on expanding educational access at scale.
The ideal candidate is a confident people leader who enjoys coaching and developing frontline teams, is data-driven and comfortable owning performance metrics and KPIs, remains calm and solutions-oriented when handling escalations, collaborates effectively cross-functionally, and is motivated by mission-driven work improving outcomes for customers.
