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Salary: USD 62,800 - 119,300 / annual
Boston Scientific is seeking a Business Process Lead II to support and enhance business systems, warehouse systems, and operational processes across Distribution, Logistics, Manufacturing, Quality, and Supply Chain operations. Based in Quincy, Massachusetts, this role partners closely with Operations, Quality, Engineering, Product Teams, IT teams, and vendors to support system reliability, operational performance, compliance, and end-user experience.
You will serve as the primary point of contact for ticket triage, issue investigation, end-user support, and business process troubleshooting for assigned systems and functional areas. The role combines strong operational knowledge with developing business systems expertise, focusing on requirements gathering, testing, reporting, process improvement, and operational support. You'll act as a liaison between business and technology teams, helping deliver solutions that support day-to-day operations and strategic initiatives.
Key responsibilities include partnering directly with warehouse, distribution, manufacturing, and quality teams using a hands-on approach to understand business processes, support end users, identify root causes, and resolve operational issues. You'll gather, document, and maintain business requirements, process flows, business procedures, and user stories for system enhancements and process improvements. You'll define test strategies, develop test scripts, execute testing activities, support user acceptance testing (UAT), and coordinate defect resolution for system and process changes.
Additional responsibilities include supporting SAP, Manhattan, and related technologies by assessing business impacts and coordinating support activities with IT and vendors. You'll develop and maintain process documentation, work instructions, training materials, and end-user communications to support adoption and operational consistency.
Required qualifications include an Associate degree in business, supply chain, information systems, engineering, operations, or a related field, or a minimum of 4 years of progressively responsible experience in supply chain, distribution, logistics, manufacturing, quality, business systems, or information technology. You must have experience supporting warehouse operations, distribution processes, manufacturing operations, business systems, or operational technologies; documenting business requirements and process flows; supporting testing activities and troubleshooting operational issues; and strong analytical, problem-solving, organizational, and communication skills. Travel up to 10% is required.
Preferred qualifications include a Bachelor's degree in a related field, experience with SAP, Manhattan, Jitbit, Power BI, or similar ERP/WMS platforms, experience with warehouse technologies and automation systems, and experience in FDA-regulated or quality system environments. Boston Scientific operations experience and Lean Six Sigma certification are also valued.
