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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations to harness IoT data for actionable insights across physical operations including agriculture, construction, field services, transportation, and manufacturing.
As Business Operations Manager for Technical Support Ops, you will be a strategic partner embedded within the Technical Support organization, driving operational excellence and enabling data-informed decision-making at scale. This role sits at the intersection of strategy and execution, supporting senior leadership with insights, communications, and operational frameworks needed to run and grow the business effectively.
Key responsibilities include:
- Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations communicating business performance, priorities, and operational outcomes
- Build and maintain reporting frameworks tracking core metrics (CSAT, time to resolution, cost to serve) and synthesize findings into actionable insights
- Translate complex data and operational trends into clear, compelling stories informing strategic decisions and driving organizational alignment
- Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams
- Lead special projects and operational improvement efforts enhancing efficiency and customer experience
- Leverage AI tools (Claude, ChatGPT) daily to accelerate analysis, content generation, and workflow automation
- Own and operationalize AI governance across the support organization, tracking tools, skills, and use cases while establishing versioning standards
- Identify and close information gaps through independent research, data exploration, and rigorous synthesis
- Champion and embed Samsara's cultural principles as the company scales globally
The ideal candidate is a sharp, highly independent thinker who can take ambiguous challenges and return with structured analysis, compelling narratives, and clear recommendations. You bring strong executive communication skills, big-picture thinking, and the ability to influence cross-functional stakeholders. This is a remote position open to US candidates (excluding SF Bay Area, NYC Metro, and DC Metro).
