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Ambience Healthcare is an AI-powered clinical documentation and workflow platform that helps health systems reduce administrative burden on clinicians. The company is backed by top-tier VCs including a16z, OpenAI Startup Fund, and Kleiner Perkins, and has been recognized as a leader in improving clinician experience.
You will serve as Business Operations Lead, an internal operator responsible for converting high-leverage, cross-functional problems into shipped outcomes that move company KPIs. This role sits between existing team boundaries and requires someone who thrives in ambiguity, builds durable systems from scratch, and raises execution rigor across the organization.
Key responsibilities include:
- Drive high-leverage cross-functional initiatives end-to-end, from scoping and stakeholder alignment through execution, measurement, and handoff with documented playbooks
- Redesign implementation workflows to increase site go-live throughput without expanding team capacity
- Define pricing and packaging strategy, including SKUs and tiers, pilot with customers, and measure impact on close rates
- Build cross-functional product launch playbooks covering user rollout, enablement, and client education
- Stand up initial RevOps infrastructure including pipe-to-revenue models, rep performance dashboards, ROI frameworks, and stage definitions
- Launch finance tooling MVPs such as license management and automated monthly true-ups
- Deliver project dashboards, KPI specs, playbooks, and regular update cadences for every initiative
Within the first 3-6 months, you should have scoped a clear project portfolio with 1-2 initiatives in active execution, established a repeatable project framework with dashboards and documentation, delivered measurable results on at least one high-priority workstream, and positioned the BizOps function as a reliable execution partner across Product, GTM, Care Transformation, and Finance.
This is a high-growth role with broad business exposure. Strong performers will have clear paths to increased scope and ownership over time.
REQUIREMENTS (Must-Have):
- 4–8 years in top-tier consulting, BizOps, strategy, or founder/operator roles with demonstrated 0→1 delivery
- Demonstrated wins owning cross-functional initiatives such as pricing, segmentation, rollout throughput, or RevOps/GTM programs
- Strong analytical capability: comfort with Excel/Sheets, ability to read SQL/BI output, and backing recommendations with data
- Excellent executive communication: crisp memos, clear asks, tight stakeholder management
- High learning slope: picks up new domains quickly, thrives with autonomy, low ego, high ownership
- Systems thinking: ability to turn messy processes into simple, durable mechanisms including cadences, SLAs, and dashboards
Nice-to-Have:
- Healthcare or other regulated industry experience
- Hands-on familiarity with modern data stacks (Snowflake, dbt, Sigma)
- Experience building operating cadences in high-growth SaaS startups
- Familiarity with CRM and RevOps tooling
