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Coupa is a leading total spend management platform powered by AI and community-generated insights from a global network of 10M+ buyers and suppliers. The company helps businesses predict, prescribe, and automate smarter spending decisions to improve operating margins.
As a Business Operations Analyst in Order Management, you will be part of a global team responsible for the critical post-sales operations workflow. Your primary responsibilities include:
• Daily review, analysis, and correction of closed/won Salesforce opportunities to ensure data accuracy and completeness
• Processing final order documents for execution following contract negotiation
• Updating all relevant Salesforce fields within 24 hours according to defined operational runbooks
• Supporting the provisioning process to ensure timely and accurate delivery of subscription products to customers
• Conducting detailed entitlement analysis to verify customer access rights and product allocations
• Coordinating with Revenue and FP&A teams to support accurate revenue recognition and financial planning
• Responding to contract and entitlement inquiries from Customer Success and Sales teams
• Maintaining the integrity and accuracy of global customer entitlement records
The ideal candidate is highly detail-oriented, process-focused, and passionate about operational excellence. You will thrive in a role that requires precision, cross-functional collaboration, and a commitment to maintaining accurate, well-aligned business processes. This position offers exposure to revenue operations, customer data management, and financial planning in a fast-growing SaaS environment.
