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Reserv is a venture-backed insurtech (funded by Bain Capital and Altai Ventures) building AI and automation technology to modernize claims processing. Founded in 2022 by insurtech veterans, the company focuses on automating manual tasks and improving efficiency for third-party administrators (TPAs), insurance technology providers, and adjusters.
As a Bodily Injury Claims Team Lead, you will serve as a working leader supporting a claims manager with both leadership and technical claims responsibilities. You will oversee work within the Commercial Transportation adjusting staff, balancing management duties with individual contributor responsibilities when volume requires. Your focus will be on leveraging technology and analytics to drive operational effectiveness and performance improvements.
Key responsibilities include:
- Serve as backup leader when the manager/director is absent
- Oversee onboarding tasks and new hire cultural integration
- Act as subject matter expert for first-line questions, escalations, and team discussions
- Exercise increased reserve and payment authority; assist with moderate claim reviews
- Identify topics and trends for team huddles and training workshops
- Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery)
- Align team with client and customer expectations
- Serve as escalation resource for complex claims
- Foster a positive work environment and promote professional development
- Participate in hiring, retention, and training initiatives
- Prepare comprehensive claims reports, metrics, and analyses for clients; advise on claim trends and loss mitigation
- Champion customer-centric mindset across the organization
You will need flexibility to switch between hands-on claims work and coaching/feedback, agility to pivot priorities quickly, and a commitment to achieving or exceeding goals while overcoming obstacles.
Requirements:
- Minimum 5 years of insurance claims experience in bodily injury and property damage
- Minimum 3 years of leadership experience (preference for remote management experience)
- Comfortable with technology and ability to evolve claims systems and processes for better efficiency
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and strong accountability with confidential/sensitive information
- Active adjuster license (resident-state or Designated Home State); willing to obtain additional licenses within 60 days if needed
- Must reside in an eligible U.S. state (cannot hire from California, Alaska, Hawaii, U.S. territories, or outside the US)
