SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
August Health is a Series B healthtech company building a modern operating platform and electronic health record (EHR) for senior living communities. The company's mission is to empower caregivers and senior living operators with tools that simplify workflows, reduce inefficiencies, and improve care delivery.
As Billing Implementation Manager, you will lead the end-to-end implementation of August's Billing product—a modern solution that helps senior living communities streamline invoicing, payment processes, and financial transparency. You'll own the customer experience from initial discovery through go-live, stabilization, and handoff to Customer Success.
Key responsibilities include:
- Drive end-to-end Billing product implementations, ensuring accuracy and quality of configurations, workflows, and setup
- Serve as the product expert for Billing, helping customers navigate setup, integrations, and adoption
- Manage multiple complex implementations simultaneously while balancing customer needs, timelines, and competing priorities
- Communicate across all organizational levels—from finance and operations leaders to community staff and billing teams
- Provide strategic feedback to Product and Engineering teams, translating implementation patterns into product insights
- Lead training and launch sessions to build confidence and drive adoption
- Develop internal and external resources to support scalable, repeatable implementations
- Collaborate cross-functionally with Customer Experience, Product, and Go-To-Market teams
The company values responsibility, ownership, ambition, open-mindedness, humility, and positivity. August is backed by top-tier Silicon Valley investors and partners with major senior care organizations across the U.S.
Compensation includes market-competitive base salary, significant equity option grants, 100% company-paid health/dental/vision premiums, HSA contributions, 2% 401(k) match, flexible time off, 100% paid family leave, and twice-yearly all-expenses-paid company offsites.
REQUIREMENTS:
- 3+ years of experience in a customer-facing role (Customer Success, Implementation, or similar)
- Strong financial literacy with experience in billing, accounting, business office management, revenue cycle management, or finance-related discipline
- Healthcare or senior living operations experience is a plus but not required
- Customer-obsessed mindset with track record of helping customers achieve meaningful outcomes
- Ability to build and improve processes, create scalable tools, and bring structure to new products and features
- Excellent written and verbal communication skills; ability to explain financial concepts clearly to non-financial stakeholders
- Comfortable operating with both process and ambiguity, with judgment to adapt implementation approaches as needed
