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Salary: USD 43,000 - 54,000 / annual
Checkr is a data platform powering safe and fair decisions through AI verification. The company serves over 140,000 companies and millions of people across hiring, housing, transportation, childcare, and dating use cases. Major customers include Uber, Airbnb, DoorDash, and Anthropic. Checkr is recognized on the Forbes Cloud 100 2025 list and is a Y Combinator 2024 Breakthrough Company.
As a Background Screening Specialist reporting to the Associate Manager of Support Operations Escalations, you will proactively manage an assigned queue of at-risk drug and occupational health screening reports, preventing escalations before they occur. You'll own the end-to-end coordination of complex cases that don't fit standard processes, using sound judgment and discretion to resolve situations while documenting resolutions to strengthen future processes.
Key responsibilities include:
- Actioning assigned queues of at-risk drug/occupational health screening reports and determining appropriate outreach strategies
- Proactively notifying customers about canceled reports, turnaround-time breaches, and other at-risk statuses before they escalate
- Calling clinics directly to resolve stalled results and missing documentation through coordination and judgment
- Sending scheduling and status updates directly to candidates for defined outreach triggers
- Deviating from standard operating procedures when situations warrant, with clear documentation
- Identifying recurring failure points and flagging them as process gaps to the broader program
- Partnering with Customer Success, Vendor Management, and Product teams to close individual cases and address systemic issues
You'll work in a fast-paced, collaborative environment where you raise the bar, move with urgency, and take ownership of meaningful outcomes. The role requires comfort with ambiguity, strong problem-solving skills, and a bias toward action.
REQUIREMENTS:
- 2+ years in a customer-facing, vendor-facing, or coordination-heavy role
- Experience in clinic, drug and occupational health, or background screening (preferred)
- Comfortable on the phone for extended periods; persistent without being pushy
- HIPAA awareness and sound judgment about PII/PHI sharing in clinic conversations
- Strong problem-solving skills and comfort operating in ambiguity where SOPs don't fully cover situations
- Track record of identifying patterns and escalating them, not just closing cases
- A-player mindset with strong bias for action, resilience through ambiguity, and ownership orientation
