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Despegar, a leading travel platform in Latin America with over 25 years of history, is seeking a B2B Customer Insights Specialist to join their team in Buenos Aires. This role focuses on analyzing post-sale B2B data to identify root causes of key business challenges including low NPS scores, refund rates, cost per order, and customer interactions.
You will own projects end-to-end, from initial data analysis through implementation and metric improvement. Key responsibilities include:
• Analyze B2B post-sale data to identify root causes of problems (low NPS, refund rates, order costs, interactions)
• Define solutions and coordinate implementation across cross-functional teams (Product, Customer Service, Operations)
• Lead end-to-end projects from analysis through execution and metric optimization
• Collaborate with the operations team to implement systemic improvements
The ideal candidate brings strong analytical capabilities, curiosity, and project ownership mentality. You will work in an environment that values diversity, continuous improvement, and real impact. The company emphasizes autonomy, learning, and scaling within a team-oriented culture.
REQUIREMENTS:
• Strong analytical capability, curiosity, and project ownership
• Experience in post-sale operations, large commercial teams, or telesales (desirable)
• Knowledge of data analysis applied to customer experience
• Continuous improvement mindset and results orientation
• Proficiency with AI tools
• Advanced SQL skills
• Power BI, Tableau, or QlikSense experience (desirable)
