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Staffbase is an AI-native Employee Experience Platform company (unicorn, $1B+ valuation) with 550+ employees serving 1,500+ customers across 14 million employees globally. Headquartered in Chemnitz with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul.
As an Associate Technical Consultant, you will own defined technical tasks and standard integration components for small business and mid-sized customer implementations. You will be the primary technical point of contact for assigned integration workstreams, ensuring customers have an outstanding experience adopting the Staffbase platform.
Key responsibilities include:
- Engage directly with customers to assess requirements and independently own assigned integration components end-to-end from kickoff through go-live
- Deliver specific integration components such as standard Single Sign-On (SSO/SAML) setups or HRIS syncs using established procedures and documentation
- Interpret customer requirements and technical specifications, mapping them to standard Staffbase platform capabilities
- Perform root cause analysis for common technical issues and diagnose single-system application failures
- Independently manage standard integration workstreams, proactively identifying and escalating complex deviations or project risks beyond your defined scope
- Communicate technical challenges and roadblocks clearly to internal teams and customers, ensuring timeline impact is understood
- Handle routine technical queries directly from customer contacts
- Prioritize and execute technical tasks based on established project timelines, proactively reporting delivery risk
- Advise on integration implementations for broadly used systems such as Microsoft, SAP, Workday, and Okta within your defined scope
- Assist in secure setup of customer Staffbase environments based on governance and technical requirements
- Collaborate with Technical Specialists, Consultants, and Product teams to advocate for customer and team needs
- Contribute to internal and external documentation to support colleagues and customers
This role is ideal for someone with technical aptitude who wants to grow in customer-facing delivery and implementation consulting within enterprise SaaS.
