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Ironclad is the leading AI contracting platform transforming how organizations manage agreements. As a Technical Adoption Architect, you'll be a product expert and strategic advisor guiding enterprise customers through their implementation and adoption journey.
You'll partner with Account teams and Adoption Strategists to drive customer success from pre-sales requirements gathering through proof-of-value, strategic roadmapping, phased implementation, and activation. Your core responsibilities include validating product-solution fit, designing and configuring customers' contracting processes in Ironclad (workflows, templates, integrations), and owning high-value customer use cases end-to-end.
A key aspect of this role is providing expert guidance on AI-driven contracting transformation. You'll act as a trusted advisor helping customers safely and effectively integrate AI throughout their contracting lifecycle—explaining what AI can and cannot do in practice, identifying risks and controls, and translating AI capabilities into practical workflows.
You'll build deep relationships across complex enterprise organizations, navigating Legal, Sales, Procurement, IT, and executive stakeholder groups. You'll lead executive-level demos, workshops, and enablement sessions, articulating clear value and tradeoffs. You'll also serve as the voice of the customer internally, feeding insights and product expertise to Ironclad's Product team.
Required experience includes 2+ years in professional services or consulting with software companies. You need strong consultative discovery skills, the ability to validate fit and make prescriptive recommendations in ambiguous situations, and practical AI fluency. You should be comfortable establishing meaningful customer relationships, managing expectations and escalations, and operating effectively in ambiguity.
This is a hybrid role based in San Francisco (or New York City, Chicago, or surrounding areas). Office attendance is required at least twice weekly for collaboration.
