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Salary: USD 100,000 - 135,000 / annual
EliseAI is a Series E-funded AI company (recently raised $250M led by Andreessen Horowitz) focused on improving housing and healthcare through agentic AI. The company integrates AI agents into existing workflows to reduce manual work, improve efficiency, and enhance user experience.
As an Associate Solutions Engineer on the Technical Solutions & Support team, you will be a subject matter expert responsible for solving customer issues and ensuring exceptional customer experience. You'll work closely with customers and internal teams to troubleshoot problems and optimize their use of EliseAI's platform.
Key responsibilities include:
- Deeply understanding EliseAI's systems, customer configurations, and integrations with email, calendar, CRM, and property management systems
- Understanding how clients' businesses operate and how reported issues impact their operations
- Providing excellent, customer-obsessed support by quickly and professionally communicating with clients to understand issues and their business impact
- Resolving issues with empathetic, high-quality customer service
- Investigating root causes using SQL queries, logs, and other data sources
- Writing effective ticket summaries with clear descriptions, reproduction steps, business impact, and relevant documentation
- Communicating bug fixes to clients and confirming resolution
Required qualifications:
- Bachelor's degree in Computer Science or equivalent
- 1-3 years of experience in a similar role or field
- Demonstrated technical proficiency (CS degree, bootcamp certificate, or relevant work experience)
- Data-driven decision-making and analytical skills
- Strong written and verbal communication skills
- Willingness to work in-office 5 days per week in NYC
Desirable skills include experience with support software (Zendesk, Salesforce), low-code/no-code tools (Retool), advanced Excel/Google Sheets, DataDog, Postman, Tableau, and SQL queries. Customer-facing experience is a plus.
EliseAI offers competitive compensation, equity, 100% covered medical/dental/vision, fully paid parental leave, commuter benefits, 401k, fitness stipend, relocation packages, unlimited vacation, and a collaborative in-office environment with meals covered.
