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Salary: USD 100,000 - 135,000 / annual
EliseAI is a Series E-funded AI company (raised $250M led by Andreessen Horowitz) focused on deploying AI agents into housing and healthcare workflows. The company simplifies critical processes: in healthcare, patients can schedule appointments, complete intake forms, and communicate with providers; in housing, renters can tour apartments, sign leases, and submit maintenance requests.
As an Associate Solutions Engineer on the Technical Solutions & Support team, you will be a subject matter expert responsible for solving customer issues and ensuring excellent customer experience. You will deeply understand EliseAI's product, customer configurations, and how clients' businesses operate.
Key responsibilities include:
- Understanding how clients are onboarded, how their preferences translate into system settings, and how integrations work with telephony, EHR, and PMS systems
- Providing customer-obsessed support: communicating clearly with clients, investigating root causes using SQL and logs, and resolving issues with empathy and extra-mile service
- Investigating and documenting product issues with thorough ticket summaries that describe the issue, reproduction steps, business impact, and relevant context
- Advising clients on best practices for configuring and using their AI Assistant
- Prioritizing work based on business impact and communicating bug fixes back to clients
You should have 0-3 years of experience in a similar role, demonstrated technical proficiency (CS degree, bootcamp, or equivalent work experience), strong analytical and problem-solving skills, and the ability to communicate complex technical concepts to both technical and non-technical audiences. Customer-facing experience is a plus. The role requires 5 days per week in-office presence in NYC.
Nice-to-haves include CS degree or bootcamp certification, experience with low-code/no-code tools like Retool, advanced Excel/Google Sheets skills, familiarity with DataDog or similar logging software, experience with Tableau or reporting tools, and SQL query writing ability.
EliseAI offers competitive compensation, full equity participation, 100% covered medical/dental/vision, fully paid parental leave, commuter benefits, 401k, fitness/home services stipend, collaborative in-office environment with meals covered, unlimited vacation, and relocation packages.
