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Salary: USD 70,000 - 78,000 / annual
CloudKitchens is transforming the food delivery industry by converting underutilized properties into smart kitchen facilities that help restaurateurs succeed in online food delivery. As an Associate Operations Manager, you will oversee daily operations at one of our cloud kitchen facilities, managing teams, driving partner onboarding, and ensuring operational excellence.
Key responsibilities include:
**Team Management:** Lead and train a dedicated facility team with scheduling, training, and performance management. Manage an efficient order fulfillment process and deliver excellent customer service. Oversee a janitorial team to uphold cleaning and sanitation protocols in compliance with local health and safety regulations. Foster a positive and inclusive work environment.
**Sales & Business Development:** Lead facility tours and proactively engage with prospective restaurant partners as part of relationship building and sales pitches. Develop and maintain internal relationships to set proper expectations with potential customers and identify value-added opportunities for testing.
**Customer Support & Retention:** Serve as the primary point of contact for restaurant partners, building trusting relationships and resolving issues. Quarterback the onboarding process for new partners, including assistance with permits, online delivery platform setup, and launch strategy planning. Manage overall partner experience to prevent churn and extend partner lifecycle.
**Administrative & Strategic:** Participate in planning sessions with management and peers using data-driven decision making. Review and report KPI metrics to facility management and contribute to goal setting. Manage and report facility P&L, understanding key drivers for achieving facility-level profitability.
**Building Maintenance:** Conduct routine inspections and maintenance audits on HVAC, refrigeration, water heaters, and ice machines with expert support. Perform general upkeep, handle minor repairs, and coordinate with external vendors for specialized services.
The role is based in San Francisco with five days per week onsite requirement. This is a full-time exempt position.
**Requirements:**
- Operations Management: 2 years (Preferred)
- Employee Management/Assistant Management: 2 years (Preferred)
- Restaurant Management: 2 years (Preferred)
- Property Management: 2 years (Preferred)
