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Hinge Health is seeking an Associate Manager for Growth Marketing Operations to bring structure and durability to complex, cross-functional workflows. This role sits at the intersection of Growth, Data Science, Commercial Operations, Engineering, and QA teams, focusing on transforming reactive coordination into reliable, scalable operating models.
In the first three months, you will audit current marketing and operational workflows to identify bottlenecks, create process maps, establish visibility into in-flight work, and recommend practical improvements to reduce manual coordination and under-scoped work.
By month six, you will lead cross-functional coordination, formalize intake models and ownership frameworks, build troubleshooting workflows, create operational infrastructure (dashboards, documentation, alerts), and translate ambiguous business needs into clear project plans with defined milestones and decision points.
Within the first year, you will partner with stakeholders to standardize, automate, or simplify processes; pilot and stabilize improved ways of working; reduce coordination overhead while surfacing risks earlier; and build durable PMO mechanisms that improve planning and visibility across a portfolio of workflows.
You are a systems-minded operator comfortable with ambiguity who can walk into suboptimal workflows and create clearer paths forward. You balance day-to-day execution with long-term process redesign, work effectively across technical and non-technical teams, and have strong judgment about when to introduce process, simplify, or leverage automation. You translate technical constraints into clear plans and stakeholder actions.
Required: Bachelor's degree in Business, Project Management, Communications, or related field (or equivalent experience); 4+ years in project management, business operations, marketing operations, or cross-functional roles; experience leading cross-functional initiatives with process mapping, stakeholder coordination, and risk management; experience building or improving multi-team workflows; proficiency with project management and workflow tools.
Preferred: Growth marketing operations, lifecycle marketing, implementation, or commercial operations background; experience designing intake systems, RACI models, SLAs, launch-readiness processes, dashboards, and workflow documentation; issue triage and operational troubleshooting coordination; collaboration with technical and data teams; familiarity with automation and AI-assisted operations tooling; change management and process adoption experience in scaling environments.
