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Salary: USD 70,000 - 85,000 / annual
Virta Health is reversing metabolic disease through innovations in technology, personalized nutrition, and virtual care delivery. The company has raised over $350 million and partners with major health plans, employers, and government organizations.
As an Associate Manager, Customer Operations, you will own defined work across data operations, eligibility, user acceptance testing (UAT), quality assurance (QA), and customer configuration. You'll partner with cross-functional teams to ensure changes are accurate, timely, and well-documented. Over time, you'll build independence managing smaller initiatives while learning to identify risks, troubleshoot issues, and improve repeatable processes.
Key responsibilities include:
- Support customer data operations: member-level outbound file feeds, SFTP setup and access, data partner changes, and file ingestion
- Execute UAT and QA for customer launches, product expansions, configuration changes, and updates; document results and drive issues to resolution
- Support eligibility changes by validating data, investigating discrepancies, coordinating with internal partners, and surfacing risks
- Maintain accurate, audit-ready documentation for customer configuration, file setup, testing results, and internal trackers
- Coordinate tactically with Implementation, Client Success, Member Administration, Engineering, Data, Analytics, and other teams
- Manage multiple priorities while identifying recurring issues and recommending process improvements
Within 90 days, you'll build understanding of Virta's customer lifecycle processes and systems, learn core data operations workflows, independently execute assigned UAT/QA work, investigate eligibility and data issues, manage multiple customer priorities, and identify at least one process improvement opportunity.
REQUIREMENTS:
- Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or related field (experience may be substituted by demonstrated independence and impact)
- Strong attention to detail and comfort with structured data, spreadsheets, file specifications, and operational systems
- Strong problem-solving skills: ability to investigate discrepancies, document findings, identify risk, and escalate effectively
- Ability to manage multiple priorities and collaborate across teams while meeting deadlines and communicating progress, dependencies, and blockers
- Proactive use of AI tools to improve output and efficiency, with curiosity and learning agility to build proficiency in new systems and processes
- Note: Virta does not hire for corporate roles in AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI
