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Salary: USD 67,500 - 82,500 / annual
Qualtrics is seeking an Associate Instructional Designer to join the global Go-To-Market (GTM) Enablement team. This role is part of the Instructional Design team, which delivers high-engagement learning experiences at scale across multiple modalities to support internal employees and partner networks in sales, pre-sales, delivery, and account management roles.
You will develop accurate, impactful digital content that remains 'just-in-time' and agile to keep pace with business transformation. Your responsibilities include:
- Develop and launch digital content with emphasis on just-in-time learning that can be produced, published, and updated quickly
- Build learning content across diverse modalities: e-learning, video, job aids, in-application guidance, and support materials for live sessions
- Own the end-to-end process for assigned scope, including LMS entry, beta launch, and launch support, with senior ID review at key milestones
- Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to all deliverables
- Interview subject matter experts and synthesize complex concepts into clear, accessible formats
- Write course content including expository text, video scripts, learning activities, and assessment questions
- Publicize newly released training content via internal and external channels
- Analyze course activity and feedback to prioritize refinement and enhancement
- Maintain the eLearning library to keep content current, accurate, and aligned with product features and XM methodologies
- Research strategies and industry best practices for engaging, interactive content
You will work in a collaborative environment with direct coaching from senior instructional designers and an active global ID community of practice. The role offers exposure to experience management (XM) as a category, various sales and services functions at technology companies, and the enablement tech stack including WorkRamp, Highspot, Articulate 360, WhatFix, and Canva.
Qualtrics operates a hybrid work model: three days per week in office (Mondays, Thursdays, plus one day selected by your organizational leader), with flexibility to work remotely the rest of the week.
REQUIREMENTS:
- 4–5 years of experience in content development, technical writing, or online instructional design
- Hands-on experience with Articulate 360 (Rise and Storyline) or comparable authoring tool
- Working knowledge of at least one enablement or learning platform (WorkRamp, Highspot, WhatFix, or equivalent)
- Comfort designing in Canva or equivalent visual design tool
- Demonstrated use of AI tools in design, content, or media production workflow
- Ability to convert complex, technical information into easy-to-understand formats
- Outstanding organization and prioritization skills
- Strong attention to detail for high-quality, polished content
- Comfortable in shifting environments; raises questions early, adjusts to priority changes, keeps work moving without waiting to be unblocked
- Excellent written and verbal communication skills
- Passion for adult eLearning and creating effective learning strategies
- Fast learner with technical aptitude to gain expertise across products and the ID tech stack
PREFERRED:
- Knowledge of adult learning theories, Bloom's Taxonomy, instructional design models, and assessment/testing development
- Experience making digital learning interactive, engaging, and social
- Experience designing overall curriculum for defined audiences
- Video editing experience
- Experience reporting on digital learning data (WorkRamp reporting, Tableau, or similar) and translating it into design decisions
- Familiarity with Salesforce
- Experience with Google distribution lists or comparable audience and distribution management
