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Justworks is a rapidly growing HR and benefits platform helping businesses streamline their operations. The Financial Benefits - Retirement team manages 401(k) programs and related retirement benefits for Justworks' customers.
As an Associate on this team, you will own day-to-day operations for the 401(k) program, serving as a critical link between customers, internal teams, and third-party vendors. Your responsibilities include:
• Resolving benefit inquiries and issues from Customer Success and Sales teams within agreed SLAs
• Triaging incoming requests to determine if engineering intervention is needed, escalating appropriately
• Managing third-party vendor relationships to resolve complex issues including enrollment errors, plan setups, and document requests
• Processing employee and employer-level benefit requests such as new enrollments, plan amendments, and loan setups
• Collaborating with senior team members to build internal resources (help articles, training materials)
• Developing creative solutions to new problems with supervisor guidance
You'll need strong attention to detail, analytical thinking, clear communication skills, and good judgment. The role emphasizes ethical practice and accountability. Success requires being thorough, organized, and productive while understanding both cause and effect in complex benefit scenarios.
Justworks values camaraderie, openness, grit, and integrity (COGIS). The company offers a supportive, entrepreneurial environment with opportunities to learn from startup leaders and develop new skills in a fast-growing team.
