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Justworks is seeking an Associate Customer Onboarding Manager to serve as a primary onboarding guide for new customers implementing the Justworks HR and payroll platform. In this role, you will manage the customer onboarding experience from initial implementation through successful go-live, ensuring smooth transitions and timely completion of all required setup steps.
Key responsibilities include:
- Serving as the primary onboarding partner for new customers, guiding them through foundational setup and platform capabilities
- Monitoring onboarding progress against internal checklists and identifying blockers early
- Partnering with prospective customers to identify early value opportunities and support conversion
- Ensuring accurate account setup, particularly around first payroll milestone and payroll tool education
- Triaging and responding to inbound customer questions within SLA
- Maintaining consistent communication through check-ins, follow-ups, and handoff communications
- Collaborating with internal teams to resolve implementation challenges
- Delivering a customer-centered experience that builds confidence and sets accounts up for long-term success
You are detail-oriented, proactive, and passionate about customer success. You thrive in structured environments where you can manage timelines and execute repeatable processes. You bring a service-first mindset, anticipate customer needs, and respond with clarity and urgency. You are developing consultative skills and product knowledge, eager to learn complex customer scenarios, and resourceful in problem-solving. You take ownership of commitments and seek support when needed. The role emphasizes competencies including consultative approach, taking responsibility, adaptability, solution-orientation, and curiosity. Justworks values camaraderie, openness, and grit across the organization.
