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Vensure Employer Solutions, the largest privately held HR technology and services organization, is seeking an Assistant Vice President of Account Management to lead and oversee a team of Account Managers. The company serves over 95,000 businesses and processes more than $135B in annual payroll, offering HR/HCM technology, managed services, and global business process outsourcing solutions.
In this role, you will supervise Account Managers (including Senior Account Managers), working cross-functionally with sales and support teams to maintain high service levels and sustain key client relationships. You will manage the renewal calendar to ensure timely completion of all renewals, handle client escalations, and provide daily support, training, and mentorship to your team. Key responsibilities include enforcing Open Market SOPs and processes, managing PTO requests, conducting yearly employee reviews, and facilitating weekly team meetings (both group and individual).
You will be accountable for ensuring high customer retention and satisfaction, delivering excellent service with professional communication and 24-hour response times to client requests. You'll review ClientSpace cases weekly to resolve outstanding issues promptly, and escalate concerns with regular status updates if resolution extends beyond 24 hours. The role requires deep knowledge of group benefits, strong problem-resolution and management capabilities, and may involve travel.
You should demonstrate personal integrity, credibility, and discretion in all communications with staff, clients, and leadership. You'll need intermediate or higher proficiency with Microsoft Office and Adobe, strong organizational and multitasking abilities, and the capacity to work both independently and collaboratively. Knowledge of employee benefits, compliance, and payroll is essential, as is the ability to read, analyze, and interpret SBCs, technical procedures, insurance regulations, and government regulations.
REQUIREMENTS:
- Health and Life Insurance License (mandatory)
- 2–5 years of relevant experience or equivalent combination of experience, skills, and education (including non-traditional degree programs, certifications, or job training programs) preferred
- Bachelor's degree preferred
- Intermediate or higher knowledge of Microsoft Office and Adobe
- Knowledge of employee benefits, compliance, and payroll
- Ability to read, analyze, and interpret SBCs, technical procedures, insurance regulations, and government regulations
- Strong written and verbal communication and people skills
- Ability to respond effectively to sensitive inquiries and complaints
