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Salary: USD 75,200 - 94,000 / annual
GOAT is a leading sneaker marketplace, and this role sits within the Operations team that manages the global distribution network. As Assistant Manager of Fulfillment at the Fontana facility, you will oversee a critical 3PL operation handling authentication, order fulfillment, and delivery for millions of products annually.
You will manage multiple concurrent client accounts with distinct SLAs, service levels, and operational requirements. Key responsibilities include strategic labor forecasting and allocation across accounts, with the ability to execute dynamic "flex strategies" that shift headcount mid-shift based on real-time volume surges and bottlenecks. You'll ensure 100% compliance with client-specific SLAs, manage varying order cut-off times, carrier shipping windows, and specialized value-added services.
You will partner with Account Management to prioritize and execute ad-hoc client requests—urgent cancellations, inventory sweeps, special kitting, priority re-routes—without disrupting core warehouse throughput. You'll own operational metrics including Cost Per Order, fulfillment accuracy, and process compliance, and proactively identify and escalate bottlenecks, system outages, or carrier delays using structured escalation protocols.
People management is central: you'll oversee the Fulfillment team's scheduling, coaching, performance management, training, and personnel escalations. You'll model GOAT's core values, promote safety and teamwork, and drive employee engagement. Additional duties include inventory and supply replenishment, ensuring client-specific packaging is staged to prevent downtime; supporting SOP creation for quality control; and managing inbound/outbound process quality.
The role requires comfort working in a dynamic warehouse environment with heavy equipment, lifting boxes up to 35 pounds, and availability for extended hours including weekends and holidays during peak periods. A passion for sneakers and familiarity with industry trends is valued.
