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Tipalti is an AI-powered finance automation platform serving mid-market businesses globally. The company provides comprehensive solutions across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions and serves over 5,000 global companies.
As an Applied AI Scientist, you will design and deploy enterprise-grade AI agents that drive real business impact across Tipalti's core functions including Sales, Marketing, Customer Success, Customer Support, Risk, and Finance. You will be a hands-on builder responsible for turning complex business problems into reliable, production-grade AI systems.
Key responsibilities include:
• Enterprise AI Agent Development: Design, build, and deploy AI agents that automate and augment high-value workflows across business functions, including lead qualification and outreach (Sales & Marketing), churn reduction (Customer Success), and ticket deflection (Support).
• Agentic Architecture & Orchestration: Own the end-to-end agent stack—from tool use, memory management, and multi-step planning to human-in-the-loop escalation patterns, guardrails, and audit trails suited for an enterprise fintech environment.
• Knowledge Systems: Build and maintain RAG pipelines that ground agents in Tipalti's proprietary knowledge—product documentation, customer data, financial records, and internal playbooks—using vector databases, hybrid search, and re-ranking.
• Evaluation & Continuous Improvement: Define agent evaluation frameworks that measure task completion, accuracy, hallucination rates, latency, and business impact, then iterate on agent behavior based on real usage data and stakeholder feedback.
• Cross-Functional Collaboration: Partner with stakeholders across the company to define agentic use cases, translate business requirements into technical features, and deliver products that create measurable ROI.
The role is hybrid, with two days per week working from home and three days per week from Tipalti's North Tel Aviv office. Shuttle services and parking are available.
REQUIREMENTS:
• Bachelor's degree in Computer Science, Engineering, or a related field with focus on AI
• 3+ years of hands-on experience in AI/ML engineering, ideally within fintech or a related sector, with a track record of deploying AI agents or agentic workflows in production
• Proficiency in Python and SQL for data manipulation, analysis, and AI system building
• Deep experience with LLMs and prompt engineering, including systematic evaluation of enterprise AI solutions
• Experience with building RAG systems and conversational chatbots (advantage)
• Experience with cloud platforms (AWS preferred) for deployment and AI-Ops practices
• Strong analytical mindset with statistical reasoning and business acumen
• Ability to manage and prioritize multiple tasks, balancing short-term and long-term goals
