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Ocrolus is a fintech company transforming financial documents into actionable data with 99%+ accuracy. The platform automates lending workflows for 400+ customers including SoFi, Brex, PayPal, and Plaid, processing nearly one million credit applications monthly. The company combines state-of-the-art AI models with human-in-the-loop verification to enable faster, more accurate lending decisions.
As an Application Support Engineer, you will be the frontline troubleshooter for production issues affecting lending operations. You'll diagnose and resolve client-reported problems across various projects, understand application flows and processes, and provide clear reproduction steps to engineering teams when bugs are identified. Your responsibilities include conducting root cause analysis, maintaining SLA adherence in a highly available environment, and driving continuous improvement by identifying and eliminating recurring issues.
You'll work with SQL queries, debug web applications built with Java or Python frameworks, and use Git, GitHub, and JIRA for version control and incident management. The role requires strong problem-solving skills, excellent client-facing communication, and willingness to work 24/7 rotational shifts to support a global customer base.
The ideal candidate has 4+ years of hands-on software/application support experience, a degree in IT, Computer Science, or Engineering, and proficiency with cloud infrastructure like AWS. You'll join a fast-paced, remote-first startup backed by $50M+ in venture capital, with opportunities to collaborate directly with senior leadership and influence the company's direction.
