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Lightspeed, a leading all-in-one commerce platform founded in Montreal in 2005, is seeking a Business Analyst for Operations Transformation to join their Financial Services Transformation team in North America. This role focuses on analyzing, documenting, and optimizing financial and fintech-related processes across the organization.
Key Responsibilities:
- Analyze and audit existing policies, workflows, tools, and processes to identify inefficiencies and friction points
- Create clear documentation and standardized procedures across teams to improve alignment and reduce redundancies
- Identify and recommend scalable solutions, supporting implementation in collaboration with stakeholders
- Track key performance indicators before and after process changes to quantify improvement impact and surface data-driven insights for future opportunities
- Facilitate change management by working closely with field teams to ensure successful process implementation, including training documentation and participation
- Contribute to broader organizational objectives and identify improvement opportunities within Financial Services
Required Qualifications:
- Strong cross-functional collaboration skills and experience working with multiple teams or departments
- Demonstrated ability to analyze processes, identify inefficiencies, and recommend improvements
- Excellent written and verbal communication skills with ability to clearly document processes and influence stakeholders
- Strong organizational skills and ability to manage multiple priorities in a dynamic environment
- Strong analytical and problem-solving capabilities
- Attention to detail with focus on accuracy and process integrity
- Autonomy, curiosity, and genuine interest in technology and process improvement
- Team-oriented mindset with ability to build trust and foster alignment among stakeholders
The role contributes to identifying, designing, and implementing policies, processes, and tools that impact both revenue and operational efficiency, helping Lightspeed balance growth with profitability while delivering seamless experiences to internal teams and merchants.
