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MaintainX is seeking a bilingual (English and Spanish) Implementation Analyst to join our customer-facing operations team in Montreal. The role focuses on driving successful client implementations of our AI-powered maintenance and asset management platform, which serves 14,000+ customers including Duracell, Shell, Cintas, and Brenntag.
In this position, you will manage the full implementation lifecycle for mid-market clients, including platform configuration, data migration, business requirements gathering, and technical troubleshooting. You'll work closely with clients and internal teams to ensure smooth deployments, drive platform adoption, and transform maintenance and operations processes into efficient workflows.
Key responsibilities include: guiding clients through implementation success, managing data structuring and migration activities, conducting product training for end users, facilitating stakeholder meetings, identifying ways to maximize platform value, transferring knowledge to internal teams, proactively tracking and resolving client issues, and managing multiple concurrent accounts and project timelines.
You'll primarily support English-speaking markets (US and Canada), requiring daily oral and written communication in English with clients. The role requires at least 1 year of relevant experience in software implementation, customer integration, or application engineering. Required qualifications include bilingual fluency in English and Spanish (oral and written), a Bachelor's degree in Engineering or equivalent experience, and strong proficiency in Microsoft Excel including data cleaning, validation, and advanced functions (XLOOKUP, pivot tables, formulas). Experience in manufacturing or industrial sectors is preferred. You should be comfortable with technology, capable of rapidly mastering new software, and able to develop deep platform knowledge within 30 days to advise clients effectively. Excellent communication, presentation, time management, and interpersonal skills are essential, along with the ability to manage multiple priorities in a dynamic environment while maintaining high quality and customer satisfaction.
