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Razorpay, one of India's leading fintech companies, is seeking an Analyst for Risk Management based in Bengaluru. The role focuses on establishing compliance and risk frameworks for merchant onboarding and transaction monitoring across Razorpay's payment platform, which processes $180+ billion in annualized transactions.
You will be responsible for conducting customer due diligence (CDD), performing quality control on investigations related to sanctions, AML (Anti-Money Laundering), and financial crimes, and managing escalation queues for complex or exception cases. The position requires deep expertise in AML policies, fraud control, risk categorization, and compliance reporting procedures.
Key responsibilities include:
- Conducting onboarding and ongoing customer due diligence assessments
- Performing quality control on suspicious activity, sanctions, and enhanced due diligence (EDD) investigations
- Managing daily escalation queues and handling complex cases from business and operations teams
- Identifying and implementing process improvements and best practices
- Serving as a Subject Matter Expert (SME) on AML policies, fraud control, and risk monitoring
- Demonstrating expertise in reporting procedures and record-keeping guidelines
- Communicating clearly with stakeholders across the organization
- Using screening tools such as Dow Jones and LexisNexis
Razorpay is backed by global investors including GIC, Peak XV Partners, Tiger Global, and Ribbit Capital, with operations across India, Singapore, and Malaysia. The company powers leading businesses including Airbnb, Facebook, WhatsApp, Zomato, Swiggy, and over 100 Indian unicorns.
Requirements:
- Bachelor's degree
- Strong knowledge and experience in Sanctions, AML (Anti-Money Laundering), and Financial Crimes
- Knowledge of customer support applications or CRM systems such as Freshdesk
- Familiarity with chargeback stages/levels, penalties, technical chargebacks, and Visa/Mastercard guidelines
- Exceptional verbal and written communication skills
- Strong listening skills and ability to understand and resolve stakeholder queries
- Excellent attention to detail and accuracy with ability to identify anomalies and suspicious behaviors
- Strong interpersonal skills and professional demeanor
