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Fever is a global tech platform for culture and live entertainment, operating across 55+ countries with 300+ million monthly users. The Secret Media Network division (including Secret London, Secret NYC, Secret LA, and regional variants) is seeking an AI & Operations Process Manager to drive efficiency and scalability across the organization.
In this role, you will design, implement, and continuously improve operational workflows across the Secret Media Network's global footprint (North America, Europe, APAC, Latin America). You'll identify inefficiencies and bottlenecks, then translate them into standardized, scalable processes that ensure consistency across regions.
Key responsibilities include:
**Process Design & Optimization:** Design and implement operational workflows, identify areas for improvement, and standardize ways of working across geographically distributed teams to ensure predictable execution.
**AI Automation & Tooling:** Identify opportunities to automate manual processes using AI tools and internal systems. Collaborate with Tech and Data teams to implement scalable solutions that improve productivity and execution speed.
**Operational Excellence:** Partner with stakeholders to ensure processes are adopted and correctly implemented. Document and maintain clear operational playbooks.
**Strategic Collaboration:** Work closely with Marketing, Product, Data, and Local teams to align operations with business needs. Act as a bridge between strategy and execution, ensuring operational feasibility and managing critical tools and procedures.
**Performance & Metrics:** Define and track KPIs related to operational efficiency (post production time, output, quality). Use data to drive continuous improvement and report on operational performance.
You'll be working with a structured mindset, focused on improving efficiency across a fast-growing entertainment platform backed by leading global investors and partnered with major brands like Netflix, F.C. Barcelona, and Primavera Sound.
