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Prodigal is building AI agents for loan servicing and collections, backed by Y Combinator, Accel, and Menlo Ventures. As an AI Deployment Lead, you will own the end-to-end deployment of AI agents from contract signature to live production performance for enterprise customers across North America.
You sit at the intersection of customer understanding, technical depth, and operational rigor. You will work directly with debt collection agencies, lenders, and loan servicers to understand their business operations, call flows, compliance constraints, telephony infrastructure, payment gateways, CRM systems, and APIs. You translate complex requirements into precise specifications and ensure the AI agent is production-ready before touching live calls.
Key responsibilities include:
**Customer Discovery & Scoping**: Deeply understand each customer's business and existing workflows. Map their full tech stack and design call flow diagrams that translate customer workflows into precise agent behaviors. Translate ambiguous requirements into clear, actionable scopes for engineering teams.
**Deployment & Phased Delivery**: Own end-to-end delivery across multiple deployment phases. Manage 4-6 concurrent deployments with strong project governance, clear milestones, and zero surprises. Drive all customer-facing calls from kickoff through go-live with clarity and follow-through.
**Agent Validation & Performance**: Design comprehensive test scenarios covering happy paths, edge cases, and adversarial situations. Conduct test calls to evaluate agent performance. Own the feedback loop: test → identify gaps → brief engineers → retest → validate.
**Post-Go-Live Ownership**: Track agent KPIs, surface performance issues, manage production bugs, and drive continuous improvement. Lead phased expansions and serve as the primary escalation point until deployment reaches stable handoff state.
**Stakeholder Management**: Navigate multi-stakeholder customer environments including CXOs, Operations, Compliance, IT, and Tech teams. Be the trusted point of contact internally and externally, representing customer needs across functions.
You bring 2+ years of B2B SaaS, consulting, digital transformation, or technical deployment experience. Experience with voice AI agents, conversational AI, or automation systems is a strong plus. Familiarity with US consumer finance or debt collections is helpful but not required. You understand APIs, can read integration specs, and hold credible technical conversations without being an engineer. You anticipate problems, communicate effectively across levels, and thrive in ambiguity with high ownership and low hand-holding.
