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Spekit is a revenue enablement platform recognized as a Gartner 2025 Visionary, building AI-first tools that help sales teams find answers and take action in real time. The company has raised $60M+ and serves customers like Southwest Airlines, Justworks, and Equifax.
You'll join the Customer Success team as an AI Content Specialist at a pivotal moment. The role is being redesigned around AI-driven workflows rather than manual content migration. Your core responsibility is to leverage AI agents and LLMs to accelerate customer implementations—scraping websites, converting documents, auditing content libraries, and building structured Spekit organizations at unprecedented scale—while maintaining rigorous quality control.
Key responsibilities include:
**AI-Driven Content Building**: Use AI agents and LLM workflows to import playbooks, generate topic structures, and build Spekit libraries from raw customer materials. Run AI-assisted audits of existing content to identify what to keep, transform, or retire. Handle manual imports (Google Drive, SharePoint) where automation isn't yet available, with the understanding this work will decrease as tooling matures.
**Editorial & Quality Control**: Review and refine AI-generated content with a sharp editorial eye. Rewrite copy for clarity, conciseness, and usefulness. Distinguish between "good enough" and "actually good," and maintain a high bar for every output.
**Design & Visual Structure**: Apply design sensibility to every organization you build—thoughtful hierarchy, clean formatting, logical flow, and visual consistency. Modify AI-generated visuals to meet quality standards. Contribute to reusable templates and frameworks that accelerate future builds.
**Customer & Team Collaboration**: Partner with CSMs and Solutions Engineers to scope customer needs before building. Occasionally interact with customers directly to clarify requirements and walk through deliverables. Contribute to internal content standards and shared asset libraries.
Must-haves: Strong written and verbal English; genuine design eye; hands-on comfort with AI tools and LLMs; organized and self-directed; fast learner. Nice-to-haves: Sales enablement or SaaS experience; prompt engineering background; content design or UX writing experience; familiarity with Notion, Google Drive, SharePoint; basic automation comfort.
