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Clara is seeking an AI Business Operations Expert to join its Operations team and architect a new era of operational excellence. This is a highly strategic senior individual contributor role reporting to the Global Head of Operations.
You will be the visionary who identifies where human effort can be optimized by machines, then designs, deploys, and scales enterprise-grade automation systems. Sitting at the intersection of strategy, automation, and execution, you will work across leadership teams to eliminate friction, accelerate decisions, and raise Clara's operational ceiling.
Key responsibilities include:
- Map complex, high-friction operational workflows across Clara and strategically prioritize them for AI augmentation, building a high-impact roadmap that compounds in value over time.
- Lead the design, deployment, and iteration of advanced AI-powered workflows using N8N, Claude Code/Codex, and other LLM APIs to replace manual, error-prone processes.
- Collaborate with executive and operational leaders to implement agent-based or rule-based automation that improves speed, accuracy, and capacity—scaling the business without linear headcount growth.
- Architect and maintain sophisticated operational dashboards in Metabase to surface critical KPIs and flag anomalies.
- Partner with Product and Product Marketing to ensure seamless operational readiness for new feature launches.
- Serve as Clara's preeminent internal expert on AI operations—evaluating new technologies, establishing best practices, and building the playbook on leveraging AI for operational excellence.
- Identify critical data gaps and collaborate with Engineering to design instrumentation and Databricks pipelines needed for advanced operational decisions.
- Document architectures and processes comprehensively to ensure maintainability, scalability, and seamless cross-functional handoffs.
- Lead and scale a "team of AIs"—maximizing an unlimited token budget to drive exponential output.
Clara is the fastest-growing fintech company in Latin America, helping over 20,000 large and growing businesses operate with agility and financial clarity through corporate cards, bill pay, financing, and a powerful B2B platform. Backed by top regional VCs (Monashees, Kaszek, Canary) and leading global funds (Coatue, DST Global, General Catalyst, Goldman Sachs, and others).
