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Replicant is the leader in Contact Center Automation, using AI and Large Language Models to transform customer service. The company helps enterprises automate common customer service calls while empowering agents to handle complex issues. Replicant serves Fortune 500 customers, runs millions of AI calls monthly in production, and has grown revenue 4x and team 3x.
The Senior Engagement Manager is a key role responsible for the success of customer deployments. You will provide project engagement advisor services for Replicant implementations, building customer relationships, advising on best practices, and managing deployment projects.
Responsibilities:
- Work with Replicant teams and business partners to provide advice, guidance, and best practices for customer solutions
- Collaborate with other Engagement Managers to staff projects with appropriate resources
- Help create and enforce Replicant's implementation methodologies
- Run projects with Replicant customers
- Serve as the Professional Services account owner for customers with active implementation projects
Requirements:
- 2-4 years of customer-facing project management or business consulting experience
- Demonstrated desire to work in a leveraged manner, working through others to deliver results across a larger sphere of influence
- Technical fluency: comfortable discussing APIs, platform configuration, and AI/automation concepts (no coding required, but must hold your own in technical discussions)
- Strong communication and presentation skills (project kickoffs through executive business reviews)
- Ability to negotiate customer value and work under pressure in dynamic environments
- Bachelor's degree in a technical field or equivalent
- Ability to travel 25%
