SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Valerie Health is an AI-powered front office platform for independent provider groups, automating patient/provider communication and operational workflows. The company is scaling at 7x YoY with 300% NRR, backed by $39M from top-tier investors including Redpoint Ventures and General Catalyst.
As Agent Operations Manager, you will own a portfolio of workflows and drive them from manual or partially automated processes toward reliable, scalable automation. You will lead end-to-end implementations, improve production performance, resolve complex issues, and set priorities for the Agent Operations team.
Key responsibilities include:
- Leading complex implementations: Own workflow discovery, configuration, testing, launch readiness, and post-launch performance monitoring across your portfolio
- Driving automation and performance: Identify where human effort concentrates, diagnose failure modes, and improve automation efficiency, quality, SLA performance, and resolution time
- Making technical and operational tradeoffs: Decide what Agent Operations can solve directly, what requires process changes, and when Engineering support is needed
- Prioritizing high-leverage work: Balance customer impact, urgency, operational effort, and long-term scalability across competing workflows
- Building team leverage: Turn successful approaches into reusable configurations, testing methods, monitoring, and playbooks; mentor junior teammates
You will partner closely with Customer Strategy, Operations, and Engineering teams, lead workflow discussions directly with customers, and help uplevel the Agent Operations team through improved processes and execution standards.
Ideal candidates have 4-7 years of experience from consulting, finance, analytics, operations, technical implementation, product, or related roles. You should have independently owned complex operational or technical work from ambiguous problem through launch and ongoing performance, consistently identify highest-leverage problems, combine analytical and systems thinking with a builder mindset, and have hands-on experience with data and technical tools (SQL, APIs, integrations, logs, agent configuration). Strong communication and cross-functional collaboration skills required.
