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ServiceNow is seeking an Advisory Solution Consultant to join its Solution Consulting team in Tokyo. In this role, you will serve as a technical expert supporting solution sales for ServiceNow's Employee Experience, Customer Workflow, and ITX products. You will be responsible for guiding revenue growth for assigned products in collaboration with Sales, Product Management, and executive leadership.
Key responsibilities include:
- Support product sales as a technical and domain expert embedded within client-facing sales teams
- Lead discovery workshops to identify customer challenges and deliver product demonstrations that align solutions with customer needs
- Answer product feature and technical questions from customers, channel partners, and internal colleagues
- Provide feedback to product management on enhancements that address customer needs and create additional value
- Share and develop best practices and reusable assets with peer Solution Consultants to improve team quality and efficiency
- Stay current on competitive analysis and market differentiation strategies
- Support marketing initiatives including executive briefings, conferences, user groups, and trade shows
- Manage assigned territory, build pipeline, and work collaboratively with Sales counterparts to drive execution excellence
This is a hands-on technical consultant role requiring the ability to go deep on solution delivery and positioning throughout sales cycles while achieving quarterly and annual sales targets.
Requirements:
- 7+ years of pre-sales solution consulting or sales engineering experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proficiency with the ServiceNow platform or strong technical expertise with cloud software solutions
- Experience collaborating with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and execution excellence
- Willingness to travel as necessary
