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Salary: USD 65,000 - 75,000 / annual
Campus is a Series B edtech company reimagining higher education through a two-year, accredited online college where students learn from top professors at universities like Princeton, Stanford, and Howard. Students graduate with in-demand business and AI skills, ready to launch careers or transfer to four-year universities. The company was named one of Fast Company's Most Innovative Companies of 2024 and is backed by General Catalyst, Founders Fund, Bloomberg Beta, 8VC, and other prominent investors.
The Admissions Team Lead role manages a team of 7–10 Admissions Counselors, driving enrollment goals while maintaining Campus's values and operational excellence. This is a people-management position requiring direct oversight of counselor performance, pipeline management, and team development.
Key responsibilities include:
- Directly manage and coach 7–10 Admissions Counselors toward individual and team enrollment goals
- Conduct regular pipeline reviews to monitor progress, identify challenges, and ensure enrollment targets are met
- Monitor counselor performance and provide constructive feedback during weekly coaching calls (2–3 intro calls weekly)
- Oversee pipeline management and accurate record-keeping across the team
- Develop and implement strategies for team motivation and operational improvements
- Professionally develop counselors through weekly 1-1 sessions and collaborate with trainers on leadership development
- Onboard new counselors alongside the Director and Trainer
- Recommend training, improvement plans, or disciplinary actions as needed
- Mentor counselors for skill development and potential promotion
- Communicate new processes, updates, and information effectively to the team
- Report to management on lead quality, volume, and trends affecting team performance
- Foster a collaborative, positive culture within the admissions department
- Lead by example and delegate responsibilities fairly
The role is hybrid: in-office Tuesday–Thursday (essential for student engagement and team collaboration), with remote flexibility on Monday and Friday.
REQUIREMENTS:
- Extensive experience in admissions recruitment or high-volume student-facing sales environments
- Prior leadership/management experience with direct reports
- Demonstrated ability to coach teams toward performance goals
- Strong verbal and written communication skills
- High emotional intelligence and ability to navigate interpersonal dynamics
- Strong analytical and reporting skills
- Must be authorized to work in the U.S. without requiring new H-1B sponsorship (H-1B transfers and TN visas for eligible Canadian/Mexican citizens supported)
NICE TO HAVE:
- Experience in a startup or rapidly scaling environment
- Experience delivering presentations or representing a department externally
- Background in training, facilitation, or curriculum support
